Privacy policy

Who we are

Three Arrows Car Sales Ltd (company number 17522139), registered office Unit B5, 5 Corporation Road, Leicester LE4 5PW, trading from 5 Corporation Road, Leicester LE4 5PW, is the data controller for information collected through this website. Contact us at contact@threearrowscars.com or on 07440 365621. ICO registration number: [to be added].

What we collect

When you send an enquiry, ask for a valuation, book a viewing or reserve a car, we collect what you give us: your name, phone number, email address, details of your own car (registration, mileage, condition) and any message.

When you reserve a car, payment is taken by Stripe. We receive confirmation of the payment, never your card details.

We count visits to the site without cookies: each visit records the page, the type of device and the website that referred you, with a daily-changing code so a visitor counts once a day. We cannot use it to identify you.

If you allow analytics cookies, Google Analytics collects information about how you use the site.

Why we use it

To answer your enquiry, value your car, arrange viewings and test drives, take reservations and sell you a car (to take steps at your request before entering into a contract, and to perform it).

To keep records required by law, for example for tax and consumer-law purposes (legal obligation).

To understand how the site is used and improve it (our legitimate interests, or your consent for analytics cookies).

We do not sell your information, and we only send marketing if you've asked us to.

Who we share it with

Service providers that run the site for us, under contract: Supabase (database and storage), Vercel (hosting), Resend (email), Stripe (payments), Google (analytics, if you allow it, and maps if you load one), and the DVLA and DVSA for registration and MOT lookups.

Finance and warranty providers, only if you ask us to arrange finance or a warranty.

How long we keep it

Enquiries that don't lead to a sale are kept for up to 24 months. Records of sales and payments are kept for 6 years, as tax law requires. Visit statistics are kept in summary for up to 13 months.

Your rights

You can ask to see, correct or delete your information, object to how we use it, or ask us to stop. Email us and we'll respond within one month. If you're unhappy, you can complain to the Information Commissioner's Office (ico.org.uk).